Carolina Pines Medical Group Once Again Attains NCQA Recognition as Patient-Centered Medical Home

Carolina Pines Medical Group (CPMG) proudly announces that it has once again achieved recognition as a Patient-Centered Medical Home (PCMH) for Primary Care by the National Center for Quality Assurance (NCQA). This marks the second consecutive year that CPMG has received this esteemed recognition, highlighting its commitment to patient-centered, coordinated care.

The PCMH model fosters stronger relationships between patients and their clinical care teams, emphasizing accessibility, communication, and patient involvement. By embracing this model, CPMG aims to deliver more effective and personalized care, ultimately improving health outcomes and enhancing the overall patient experience.

"This recognition signifies the culmination of another year of remarkable efforts by our primary care team in meeting PCMH criteria and embedding the principles of patient-centered care," stated Bill Little, CEO of Carolina Pines. "It underscores our persistent dedication to elevating the quality and compassionate care as we continue our mission to enhance the health and well-being of our community."

Research shows that PCMH care models lead to a more satisfied patient experience through a more effective and collaborative dialogue between the patient and their provider. This leads to individualized overall care plans for each patient, resulting in better health outcomes. By earning PCMH recognition for the second consecutive year, CPMG reaffirms its dedication to continuous quality improvement and a patient-centered approach to healthcare.

To become an NCQA-Recognized Patient-Centered Medical Home (PCMH), CPMG team members from the gamut of disciplines ‒ including providers, medical assistants, LPNs, primary care managers, coordinators in process improvement and EMR, front desk/receptionists, and marketing ‒ first learned the NCQA PCMH concepts and required criteria. Throughout the several-month-long process, NCQA conducted online check-ins to assess the organization’s progress and discuss the next steps in the evaluation. On April 23, 2024 NCQA announced that Carolina Pines Medical Group had, once again, met the criteria and earned PCMH Recognition.

"We're so honored to achieve this recognition and very proud of the collective effort that contributed to this success," said Sabrina Robinson, Vice President of Physician Services & Ancillaries at CPMG. "Putting our patients at the forefront is paramount, and we're committed to delivering the highest standard of care. The NCQA program's principles and practices serve as invaluable tools, enabling us to elevate our patient-centered approach to new heights."

“NCQA Patient-Centered Medical Home Recognition raises the bar in defining high-quality care by emphasizing access, health information technology and coordinated care focused on patients,” added NCQA President Margaret E. O’Kane. “Recognition shows that Carolina Pines Medical Group Primary Care has the tools, systems, and resources to provide its patients with the right care, at the right time.”

The NCQA Patient-Centered Medical Home program reflects the input of the American College of Physicians (ACP), American Academy of Family Physicians (AAFP), American Academy of Pediatrics (AAP), and American Osteopathic Association (AOA), and others. It was developed to assess whether clinician practices are functioning as medical homes and recognize them for these efforts.

About Carolina Pines Medical Group

Carolina Pines Medical Group is a multispecialty physician group that offers family medicine, pediatrics, cardiology, urology, internal medicine, nephrology, orthopedic, and OB/GYN services to patients throughout the Hartsville region, including Darlington, Chesterfield, and Lee Counties. Many of our primary care clinics offer same-day appointments for your urgent care needs. Carolina Pines Medical Group has attained recognition as a Patient-Centered Medical Home for Primary Care (PCMH) by the National Center for Quality Assurance (NCQA). PCMH is a model of care in which providers such as CPMG build better relationships between patients and their clinical care teams through patient-centered, coordinated care that supports access, communication, and patient involvement. If you are visiting one of our specialty care clinics, your health insurance provider may require you to obtain a referral from your primary care physician. For more information about CPMG, visit themedicalgroup.com.

About the National Center for Quality Assurance (NCQA)

NCQA is a private, nonprofit organization dedicated to improving healthcare quality. NCQA accredits and certifies a wide range of healthcare organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. In recognition of its leadership in diversity, equity, and inclusion, NCQA has won the Excellence in Diversity Award from the Chesapeake Human Resources Association. NCQA’s website (ncqa.org) contains information to help consumers, employers and others make more-informed healthcare choices. NCQA can be found online at ncqa.org, on Twitter @ncqa, and on LinkedIn at linkedin.com/company/ncqa.