Registration & Billing FAQ
At Carolina Pines Regional Medical Center, we take a positive and proactive approach to patient billing and collections. Our goal is to coordinate payment for services in the most efficient, timely and customer-oriented manner possible. We understand that the billing and collection process can be confusing. In order to assist you in understanding these services and to answer any questions you might have, please review the following.
- How can I help reduce the wait time at the hospital?
- Why do I have to show my ID each time I visit the hospital?
- Why do I need to bring my insurance card to each visit?
- Why do I have to answer the same questions each time I am registered?
- Why am I asked to pay my co-payment and deductible on the day of service?
- How may I pay?
- Do I need a referral?
- What are my responsibilities for Outpatient Testing/Surgery?
- What if my child needs Outpatient Surgery?
- Who can I speak to if I have questions or comments?
- What does "Provider-Based" designation mean?
- Helpful definitions